Scentsy Customer Loyalty ProgramBy
Sign-up Today! Earn rewards when you subscribe! Subscriptions through the Customer Loyalty Program let you enjoy the convenience of always having your favorite products on hand, while also earning customer reward points that can be redeemed for half-price items!
PROGRAM OVERVIEW – FAQ
What is the Customer Loyalty Program?
The Customer Loyalty Program allows customers to easily set up subscriptions on a Consultant’s Personal Website (PWS) for their favorite “consumable” Scentsy Fragrance and Velata products and also earn customer rewards points on their subscription purchase.
When does the program begin?
The program begins for Scentsy Fragrance on Sept. 1, 2013 and for Velata on Oct. 1, 2013.
What are considered “consumable” products?
Consumable products are consumed over a relatively short period of time and frequently replaced. The consumable products that are part of the program include Scentsy Bars, Scent Circles, Scentsy Room Sprays, Scent Paks, Travel Tins, Light Bulbs, all Scentsy Layers products, Velata Chocolates, Velata Cheeses, and Velata Mixables.
What are the customer benefits of the Customer Loyalty Program?
By utilizing the Customer Loyalty Program, customers can enjoy the convenience of always having their favorite consumable Scentsy or Velata products at hand. They’ll also earn customer rewards points on their subscription purchases — for every 150 points earned, a customer will receive a credit for one half-price item.
How do customer reward points accumulate?
Customers receive one “point” for each dollar spent in the program. Orders of $50 or more will earn an additional 10 customer reward points.
What can customer rewards points be used for?
For every 150 points earned on any subscription for a single brand, a customer will receive a credit for one half-price item. Customer half-price item credits may be redeemed on consumable products within the same subscription brand, on a customer’s subscription page on a Consultant’s personal website. Natalie Eldredge, Scentsy Independent Consultant. www.scentmesilly.com
Are there any restrictions on how to use earned customer half-price item credits?
Customer half-price item credits must be used for consumable products within the original subscription brand and may not be used on certain promotional items.
Can customer half-price item credits be redeemed on multi-packs?
Yes, as long as all items in the multi-pack are consumables.
Do customer half-price item credits expire?
No. Customer half-price item credits can be redeemed at any time.
Is there a limit to how many customer half-price item credits a customer can accumulate?
No. A customer may accumulate as many customer half-price item credits as they wish.
What program-related communications will customers receive?
Customers will receive a variety of email communication, including a notification 10 calendar days prior to order processing to remind them of their order, confirmation when an order is processed, and other pertinent email communications.
How does a customer set up a new subscription?
Customers set up new subscriptions through a specific Consultant’s Scentsy personal website. Natalie Eldredge, Scentsy Independent Consultant. www.scentmesilly.com
Can customers edit their existing subscriptions?
Yes. Customers may edit existing subscriptions through any Consultant’s personal website. They may change the address to which product will be shipped, change order contents, change payment method, change the day of the month they want product shipped, choose to skip a shipment, or cancel their subscription.
When can subscriptions be edited?
Subscriptions can be edited at any time. To have changes go into effect for the upcoming shipment, however, customers need to submit any changes prior to payment processing. Orders will ship within 10 business days of processing. If a customer modifies a subscription after payment processing, processed shipments will still be sent to the address on file at the date of the processing and the customer will be charged for the shipped product. Subsequent shipments will take into account any customer modifications.
Can multiple products be bundled in one subscription?
Yes. Multiple products can be bundled into one subscription.
Are subscription items eligible for any BOGO or specials that may be going on?
If a subscription item becomes discounted, the discount will apply at the time the order is processed; however, promotions that require selection of additional product cannot be processed through the Customer Loyalty program.
What happens to a customer’s subscription if the Consultant that they initially created it with is cancelled or closes their account?
In these instances, a customer’s subscription would roll up to the next Consultant in the original Consultant’s upline who maintains a personal website and is enrolled in the subscription brand.
If a customer’s subscription roll up to another Consultant, will the customer be alerted to their subscription’s change in Consultant?
Yes. They will receive an email alerting them to the change.
What happens if the credit card associated with a subscription is declined?
When a credit card associated with a subscription order is declined, we will process the order two more times. The customer will be notified after each processing attempt. If a card is declined a third time, the subscription will be deactivated. To reactivate a subscription, the customer will need to visit the subscription page to update their credit card information and reactivate the subscription. Items in a subscription will not be shipped until the subscription is reactivated.
Can a customer add multiple addresses to one profile?
No. If a customer wants to ship products to multiple addresses, they need to set up a separate profile for each additional address.
Do Consultants earn PRV points on subscription orders?
Yes. Consultants earn PRV points on all subscription orders. They do not, however, earn PRV points on any items redeemed with customer half-price item credits.
Will Consultants be able to see their customer’s subscription order history?
Consultants will be able to see processed orders bu will not be able to see pending orders, since all orders are subject to change until they’re processed. Consultants will also be able to view a customer record, which they can edit as needed. Any changes a Consultant makes to a customer record will not affect the customer’s profile on the PWS.
When are subscriptions shipped?
Shipments may be set at 1, 2, or 3 month intevals ; the intervals may vary by item. You may also select the day of the month you want a product shipment to process (excluding the 1st, 30th, or 31st day of the month).
Do products within the same subscription need to be shipped on the same schedule?
No. Each separate product can be set to ship on its own schedule.